Privacy Policy

Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400002, India, its affiliates and subsidiaries (“Reliance”, “our”, “we”, and “us”) respect the privacy of a natural person (“User”,“you”, “your”), and are committed to protecting it in accordance with the terms of this privacy policy when you access, browse or use our website available at website . Please read this Privacy Policy and the terms of use available at https://www.swadeshonline.com/page/swadesh-terms-of-use carefully before you decide to access the Website. This Privacy Policy and the Terms of Use together constitute a legal agreement between Reliance and you.

1. GENERAL
1.1
This Privacy Policy describes the types of information we may collect from you or that you may provide to us when you use or access the Website, and lays down our practices and purposes for collecting, receiving, processing, storing, dealing, using, maintaining, transferring, and disclosing such information.
1.2
This Privacy Policy does not apply to information collected by: (a) us in physical form and not in a computer resource; or (b) any third party, including through any website, application or content (including advertising) that may link to or be accessible from our Website.
1.3
Please read this Privacy Policy carefully to understand our policies and practices regarding your Information (defined below). By accessing our Website, you agree to and accept the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website. You agree that the Information provided to us by you has been received or collected by lawful means with your consent and does not constitute a violation of data protection laws of India.
2. INFORMATION WE COLLECT AND STORE ABOUT YOU
2.1
We may collect or receive Information voluntarily given by you, with your consent when you access the Website. We may combine non-personal information with personal information, and in those circumstances, we will treat the combined information as personal information. We may collect or receive from you, inter alia, the following information when you access the Website (“Information”):
(a)
Personal information, such as mobile number and email address, collected from you with your explicit consent at the time of signing up for being alerted regarding latest news, events, and launches;
(b)
Internet/network information, such as device name, device ID, browsing history, browser type, interaction with Website; or
(c)
Inquiry information, such as your questions/feedback to us or survey responses.
3. HOW WE COLLECT YOUR INFORMATION
3.1
We collect your Information from various sources that may include, for example, the following:
(a)
You: Information you provide directly when you use or otherwise interact with the
(b)
Your Browser or Device: Information collected automatically as a result of your interaction with the Website. The Information that we automatically collect, include your IP address, geolocation information (which may include specific longitude and latitude), time zone, usage times and volume, and information about the device you are using (for example, device type, device ID, characteristics and status, browser type, operating system and application version, and information about how our Website is used), language preferences, URL click stream, or information that we collect through our marketing activities. We also use Cookies, including browser Cookies.
(c)
Third Parties: Information we collect about you from third parties or from our service providers and partners.
4. HOW WE USE YOUR INFORMATION
4.1
We use the Information that we collect about you or that you provide to us in the following manner:
(a)
To provide you access to our Website.
(b)
To provide you products or services that you request from us from time to time.
(c)
For internal recordkeeping and analytical purposes, including data analysis, auditing and research.
(d)
To inform you about launches, promotions, events, updates, offers and news related to the Website.
(e)
To comply with any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
(f)
To comply with any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
(g)
To provide customer support service or resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Website.
5. DISCLOSURE OF YOUR INFORMATION
5.1
We may from time to time, disclose personal information about you in anonymous form, non- personal information or information that does not identify you or any individual with any third party, service providers, and/or our affiliates for, inter alia, commercial, research, statistical analysis and business intelligence purposes. You agree and understand that such anonymous data is owned by us, and we may, in our sole and absolute discretion, sell or otherwise transfer such research, statistical or intelligence data in an anonymous or non- personally identifiable form to third parties and affiliates, which may include our advertisers, sponsors, investors, and strategic partners, in order to help grow our business.
5.2
By using, accessing or browsing our Website, you consent to the disclosure of your Information by us, in accordance with the terms of this Privacy Policy. We may disclose Information that we collect, receive or you provide as described in this Privacy Policy in the following manner:
(a)
To our employees, subsidiaries and affiliates on a need-to-know basis.
(b)
To our contractors, service providers and other third parties, who we use to support our Website.
(c)
To social media platforms when you interact with social media widgets available on the Website, share content using social media share buttons, or access features of the Website that contain content or features provided by social media platforms.
(d)
For any other purpose disclosed by us when you provide the Information.
(e)
To comply with any court order, law or legal process, including responding to any government or regulatory request or authorized agency.
(f)
To enforce or apply other agreements, including for billing and collection purposes.
(g)
If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or any third party.
6. COOKIES
6.1
Due to the communications standards on the internet, when a User visits, accesses or browses the Website, we automatically receive the URL of the website from which the User visits our Website, details of the website the User visits on leaving our Website, the IP address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall users trends and to help us improve the Website.
6.2
Please note that the link between the User’s IP address and the User’s personal information is not shared with third parties without such User’s permission, except when required by law or to provide, or facilitate access by the User of the Website. Notwithstanding the above, you acknowledge that we reserve the right to share some of the aggregate findings, including the Information provided by you in an unidentifiable, aggregate form with advertisers, sponsors, investors, strategic partners, and others in order to develop the Website. The amount of Information sent to us depends on the settings of the web browser used by the User to access the Website.
6.3
The User may refer to the browser used if the User wishes to learn what Information is provided to us. “Cookies” are small files placed in your device's hard drive that assist us in providing our services. We place both permanent and temporary Cookies in your device’s hard drive. Information collected by Cookies and other technologies are treated as non-personal Information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as Information.
6.4
Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the Website, user administration, research, development, and other purposes. You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the Website. These other sites may place their own Cookies or other files on the User’ computer or mobile, collect data or solicit Information from the User, on which we have no control and shall not be held responsible or liable. You understand that you may set or amend your web browsers to delete or disable Cookies. If you choose to disable Cookies on your computer or mobile device, it may impair, degrade or restrict access to certain areas of the Website.
7. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
7.1
We strive to provide you with choices regarding the Information you provide to us. We have created mechanisms to provide you with the following control over your Information:
(a)
Withdrawing Consent: You may at any time withdraw your consent for collection and use of your Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of the Information based on your previous consent prior to the withdrawal, and a separate request for removal will be required in such cases.
(b)
Transfer of Your Information to a Third-Party: We do not sell, trade, or otherwise transfer your Information unless we seek your prior consent. However, this does not include Website hosting partners, service providers and other third parties who assist us in operating our Website, conducting our business, or providing us services, whether located within India or abroad. By using our Website, you consent to such transfer of Information to, inter alia, Website hosting partners, service providers and other third parties.
8. THIRD-PARTY LINKS ON OUR WEBSITE
8.1
The Website may contain links to other third-party websites for your convenience. You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the Website. These other sites may place their own Cookies or other files on your device, collect data or solicit Information from you, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.
8.2
You agree and understand the inclusion or exclusion of such third-party links does not imply any endorsement by us of such websites, the websites’ providers, or the information on the websites. Once you leave the Website or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.
9. DATA PROCESSING AND SECURITY
9.1
Security of your Information is of utmost importance for us. We have adopted reasonable security safeguards, rules and technical measures that are in line with the industry standards and applicable law to protect the Information that you provide to us, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of such Information. We take all reasonable and practical steps to protect your Information and actively pass relevant security and privacy protection certifications.
10. CHANGES TO OUR PRIVACY POLICY
10.1
We may need to modify the terms of this Privacy Policy from time to time and we encourage you to review this Privacy Policy regularly. Any changes or modifications will be effective immediately upon posting the revisions on the Website and you will be bound by such revised/ modified terms of the Privacy Policy.
10.2
You agree and understand the inclusion or exclusion of such third-party links does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website. Once you leave the Website or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third- party.
11. RETENTION OF INFORMATION
11.1
We will retain your Information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted under the applicable law.
12. GRIEVANCE REDRESSAL
12.1
In case, you have any questions, grievances or complaints about this Privacy Policy, or the Website, you may contact our grievance officer on the below-mentioned details:
Name: Deeksha Shetty
Email Address: Deeksha.Shetty@ril.com
Contact Address:IBC KNOWLEDGE PARK
4/1, Bannerghatta Main Rd, Bhavani Nagar, S.G. Palya, Bengaluru, Karnataka 560029
We will try to resolve your complaint/ request expeditiously. However, this is also subject to us receiving all pertinent information/ documents from you in a timely manner.



For any query or resolution, please connect with the Swadesh research team at customercare@swadeshonline.com .