Reliance Retail Limited, having its registered office at the 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India, (“Reliance”, “we”, “us” or “our”) is managing and operating the website available at  [https://www.swadeshonline.com/] (collectively referred to as “Swadesh Platform” or “ Swadesh”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Product(s)”) on the Swadesh Platform. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Swadesh Platform and/or purchases the Products on the Swadesh Platform.

We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on the Swadesh Platform, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

The terms and conditions published on the Swadesh Platform shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms & Conditions policy , sets out Reliance’s procedures and policies in accepting: (a) cancellations, (b) returns, and (c) refunds thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

By using the Swadesh Platform and/or initiating a request for purchase of Product(s) on the Swadesh Platform, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Swadesh Platform. Please note that we may from time to time change the terms of the Policy. Every time you wish to use Swadesh Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the customer support and request for order cancellation. We will do our best to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Reliance to you from time to time.

Upon receipt of an order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of the cancellation.

You may initiate a return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this policy) of this policy. We would accept the request for return of such Product subject to the terms of this policy. Reliance will not process a return if you have placed the order for a wrong Product model, colour or incorrect Product.

All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or the outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

You may register a complaint or request for return through Swadesh. To register a complaint or initiate a return, please go to the ‘My orders’ section and select the ‘Get help’ tab and then select ‘Still need help’ at the bottom of the page.

If you have received any Product which is eligible for return in terms of this Policy, we suggest that you immediately register a request in this regard on the Swadesh Platform. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum up to [*] seconds or [*] MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Reliance may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this policy will be processed within a period of 7-10 (seven to ten) business days from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Reliance are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Swadesh Platform (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after the refund initiation, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

Please be informed that for Products, for which you had opted for ‘Cash on delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us).

The amount claimed as refund will be refunded to you within 7-10 (seven to ten) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.