Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai 400 002, Maharashtra, India (“Reliance”, “we”, “us” or “our”) is managing and operating this website (collectively referred to as “Swadesh”, “Website”), which inter alia facilitates the sale and purchase of products and services listed and sold (“Product(s)”) on our Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on our Website.

We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation, return, or refund. While transacting on Swadesh, you can expect a hassle-free experience in returning or cancelling the Products that you have ordered and can rely on us as your preferred shopping destination.

The Terms of Use published on Swadesh shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms of Use sets out Reliance’s procedures and policies in accepting cancellations, returns, and refunds thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

By using Swadesh and/or initiating a request for purchase of Product(s) on our Website, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Swadesh. Please note that we may, from time to time, change the terms of the Policy. Every time you wish to use Swadesh, please check our Policy to ensure you understand the terms and conditions that apply at that time.

You may cancel an order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, if you wish to cancel the order, please reach out to Customer Support and request an order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

The request for cancellation of an order can be made by cancelling the order from the ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Reliance to you from time to time.

Upon receipt of an order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

You may initiate a return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this page) of this Policy. We will accept the request for return of such Products subject to the terms of this Policy. Reliance will not process a return if you have placed the order for a wrong Product model, colour, or incorrect Product.

All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or the outer packaging is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Products, or missing accessories.

You may register a complaint or request for a return through Swadesh. To register a complaint or initiate a return, please go to the ‘My orders’ section and select the ‘Get help’ tab and then select ‘Still need help’ at the bottom of the page.

If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on our Website. We will, in our sole discretion, verify if:

Please be informed that when you opt to return Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products (which are eligible for return as per the terms of this Policy) will be processed within a period of 15 business days from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions, as may be stipulated by Reliance, are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with Swadesh (“Wallet”), as may be chosen by you. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account, which is subject to your financial institution or payment solution provider’s terms and conditions.

Please be informed that for Products, for which you had opted for ‘Cash on Delivery’ as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us).

The amount claimed as refund will be refunded to you within 15 (fifteen) working days, depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.